AIKE Ventas Privacy Policy
Version 1.0 · Effective October 8, 2026 · This is a translation; the Spanish version prevails.
1. Who we are
AIKE Ventas is a service of COMERCIALIZADORA AIKE.STYLE S.A.S., tax ID (NIT) 901.863.846-5, located at Cra 53 D Bis No. 5 - 51, Bogotá D.C., Colombia. Data protection contact: aikestudio@aike.tools.
AIKE Ventas is a separate product from AIKE SUITE, although both belong to the same company.
2. What AIKE Ventas is
It is an AI sales assistant that works on WhatsApp. Businesses connect it to their own WhatsApp number to serve their buyers: show products, answer questions about products, orders, shipping and payments, take orders, and hand the conversation over to a person from the business. It is not a general-purpose assistant.
3. Who is responsible for your data
- If you are a buyer messaging a business that uses AIKE Ventas: the business is the data controller. AIKE Ventas acts as a data processor: it handles your data only on behalf of the business and following its instructions, in order to serve you.
- If you are an owner or employee of a business using the AIKE Ventas dashboard: COMERCIALIZADORA AIKE.STYLE S.A.S. is the controller of your account data.
4. Data we process
From buyers:
- WhatsApp number;
- the name the buyer gives in the conversation;
- the messages of the conversation with the business;
- voice notes: they are converted to text in order to reply, and the audio is not stored;
- order details the buyer provides: products, address, city, email and payment method;
- the ad or post the buyer came from, when WhatsApp reports it;
- the date and text of the privacy notice sent to the buyer, and the date the buyer accepted the processing of their data when placing an order.
From business owners and employees: name, email, password (stored so that it cannot be read) and a record of which conversations they opened and answered.
We do not request or need sensitive data (health, beliefs, biometric data) or card data. Payments are made through each business's payment gateway; AIKE Ventas does not see or store card data. The service is not directed at minors.
5. How we use the data
- To answer the buyer's messages and handle their purchase.
- To create the order in the business's system and send the payment link.
- To let a person from the business continue the conversation.
- To measure use of the service in order to bill the business.
- To keep the service secure and prevent abuse.
- To comply with legal obligations.
We do not sell personal data. We do not use it for our own advertising. We do not use one business's conversations to serve another business.
6. Artificial intelligence
Replies are written by an AI model using the information the business configured. In the first message the buyer is told that a virtual assistant is serving them and how their data is handled. The buyer can ask to talk to a person at any time.
7. Who we share data with
Only with the providers needed to deliver the service, which process it on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Meta Platforms (WhatsApp Business Platform) | Receiving and sending messages | United States and other countries |
| Anthropic (Claude) | Writing the assistant's replies | United States |
| Google (Gemini) | Converting voice notes to text | United States |
| Hosting and network providers (including Cloudflare) | Hosting and protecting the service | United States and other countries |
| The business's own system (for example AIKE SUITE) | Recording the order | Depends on the business |
Also with the business the buyer wrote to, and with authorities when the law requires it. Some of these providers are outside Colombia, so data is transmitted internationally.
8. How we protect the data
- The buyer's WhatsApp number and name are stored encrypted.
- Each business can only see its own buyers' data.
- The dashboard requires a strong password, locks after several failed attempts and signs out after 15 minutes of inactivity.
- Connections are encrypted.
9. How long we keep the data
- Conversations and buyer data are kept while the business uses AIKE Ventas and for up to 12 months after the buyer's last message, unless the business or the buyer asks for earlier deletion or the law requires keeping them longer.
- Voice note audio is not stored.
- When a business ends the service, its data is deleted or returned within 30 days.
10. Your rights
You can access, update, correct and request deletion of your data, and withdraw your consent (Colombian Law 1581 of 2012).
- If you are a buyer: ask the business you wrote to, or email us at aikestudio@aike.tools with your WhatsApp number and the name of the business; we will forward your request and handle it following the business's instructions.
- If you are a dashboard user: email us at aikestudio@aike.tools.
We answer inquiries within 10 business days and complaints within 15 business days. If you are not satisfied, you may contact Colombia's Superintendencia de Industria y Comercio.
11. How to request deletion of your data
Follow the data deletion instructions.
12. Changes to this policy
If we change this policy, we will publish the new version at this same address with its date. If the change is significant, we will notify businesses beforehand.
13. Contact
COMERCIALIZADORA AIKE.STYLE S.A.S. · aikestudio@aike.tools · Bogotá D.C., Colombia.